Evaluation of patient experience in the context of Internet + medical treatment: a systematic review

Corresponding author: HU Yin-huan, hyh288@hotmail.com

DOI: 10.12201/bmr.202107.00016

•  

  Abstract: Objective To explore the evaluation methods, dimensions and results of patient experience under the background of Internet + medical. Methods This study adopts the method of systematic review, using 3 English databases and 2 Chinese databases as data sources, and selecting documents according to the PRISMA criteria. Results Finally, 16 articles were included. The evaluation methods include qualitative research, quantitative research and mixed method research. The evaluation dimensions are different in different research objects and patients. The evaluation results show that most of the patient experience is positive. The factors that hinder patient experience are technical and clinical quality, privacy, security, accountability, ease of use, etc. Conclusions The research on patient experience under the context of Internet + medical shows the trend of diversification of objects and scientific methods. Through the evaluation of patients experience, we can understand patients views and perceptions of technological innovation in the health field and provide a basis for realizing patient-centered medical care. In result, we put forward three suggestions for the future advancement of Internet + medical care.

  Key words: patient; experience,Internet + medical,systematic; review,evaluation; 

  Submit time: 30 August 2021

  Copyright: The copyright holder for this preprint is the author/funder, who has granted biomedRxiv a license to display the preprint in perpetuity.
• html

• 图表

• BaiLing. Research On Mobile Application Evaluation Of Internet Convenience And Benefit In Medical Institutions In Beijing. 2020. doi: 10.12201/bmr.202007.00017

  Chen Xinyi, Wu Xiang, Hong Ziying. Discussion on the information security strategy of the medical industry under the background of Internet +. 2021. doi: 10.12201/bmr.202109.00014

  YU YaHang, KONG Chen, YUAN Beibei. A systematic review of the influence of the integrated reform of medical and health service system on the working motivation and behavior of medical workers. 2021. doi: 10.12201/bmr.202011.00017

  Feng Hexia. Internet medical`s application and enlightenment in elderly health management. 2021. doi: 10.12201/bmr.202109.00004

  YuanJunYi, ShenYingJie, PanChangQing. Research on the Application of Hospital Internet Health Consultation System Based on Intelligent Guide Diagnosis. 2021. doi: 10.12201/bmr.202104.00016

  Yushi Chen, Yingchun Chen. Application of Internet hospital in the context of COVID-19 epidemic. 2020. doi: 10.12201/bmr.202008.00003

  zhang lixin, sun haixia, tang mingkun, qian qing. A Review of Real World Electronic Medical Record Data Evaluation. 2021. doi: 10.12201/bmr.202106.00015

  fenghexia, 李, Litao. Analysis on the Effect and Path of the Healthy Development of Internet Medicine. 2021. doi: 10.12201/bmr.202109.00006

  Sha Xiaoping, Li chenqian. Probe into the Path of Promoting the Construction of County Medical Community by Internet Medical Care. 2021. doi: 10.12201/bmr.202110.00018

  malingzhi, shixiaomao. A Survey on the Cognition and Attitude of Internet Hospitals from the Perspective of Patients. 2020. doi: 10.12201/bmr.202011.00006

• ID	Submit time	Number	Download
  1	2021-07-05	bmr.202107.00016V1	Download

• Public  Anonymous  To author only Submit Comments