Research on the Application of Hospital Internet Health Consultation System Based on Intelligent Guide Diagnosis

Corresponding author: ShenYingJie, shiosi@163.com

DOI: 10.12201/bmr.202104.00016

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  Abstract: Objective: Online health consultation service is becoming a hot spot of hospital digitalization construction, making full use of Internet technology is an important means to improve convenience service. Methods: Taking the Internet health consultation system of Shanghai Chest Hospital as the research object, this paper compares the application data of key functions such as pre-intelligent guide diagnosis and star rating evaluation,analyzes the effectiveness of implementation. Results: After relevant function modification, consultation accuracy and doctor response rate were significantly increased (P <0.001, P <0.01), and patient satisfaction evaluation was improved (P <0.05). Conclusion: With the development of artificial intelligence such as medical big data and the cross-regional characteristics of the Internet, telemedicine services are bound to cover a wider range of application scenarios.

  Key words: Health consultation; Intelligent guide diagnosis; Internet medical care; Patient satisfaction

  Submit time: 15 June 2021

  Copyright: The copyright holder for this preprint is the author/funder, who has granted biomedRxiv a license to display the preprint in perpetuity.
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