An Research on the Influencing factors for patients’ distrust of doctors in online health community

Corresponding author: wutailai, wutailai@hust.edu.cn

DOI: 10.12201/bmr.202105.00007

•  

  Abstract: Based on the social technology system theory and the trust process model, this paper establishes a process model of patients distrust of doctors in online health community, and makes an empirical study on the model to explore the influencing factors of patients distrust of doctors in online health community, and puts forward countermeasures and suggestions to provide a theoretical basis for alleviating patients distrust of doctors in online health community in China. The results show that lack of social support, negative eWOM , lack of structural assurance and poor interface design have significant positive effects on distrust beliefs (malevolence, incompetence and deceit), while distrust beliefs and distrust tendencies have significant positive effects on distrust, and distrust will have significant effects on discontinuance intention.

  Key words: online health community; distrust; doctor-patient distrust

  Submit time: 7 June 2021

  Copyright: The copyright holder for this preprint is the author/funder, who has granted biomedRxiv a license to display the preprint in perpetuity.
• html

• 图表

• Li Jinsheng, Fan Tingting, Li Xuanze, Gong Jiale. Research on The Influence Factors of Online Health Community’s Information Usefulness Evaluation. 2020. doi: 10.12201/bmr.202008.00016

  XuZhongyang, Shangshan. User Experience Evaluation of Online Health Community Based on Fuzzy Analytic Hierarchy Process. 2020. doi: 10.12201/bmr.202009.00004

  Guo Yi, Gong Liyue, Hu Dehua. Research on the Influencing Factors of Users Continuance Intention of Online Health Communities--Based on the Integrated Model. 2021. doi: 10.12201/bmr.202110.00041

  XuZhongyang, LOU Haiping. Research on User Demands for Medical and Health Services in Online Health Communities——Take Hangzhou as an example. 2021. doi: 10.12201/bmr.202101.00005

  ma cheng yu. Study on the Effect of Online Health Services Delivery on Doctors Offline Performance. 2021. doi: 10.12201/bmr.202108.00024

  Zhaoshichao, Tong Xiyang, Zhang Anqi, Wu Qijun, Zhang Yi, Wang Ying. Study on the influence of patients trust mode and level on the willingness of primary first visit. 2021. doi: 10.12201/bmr.202107.00024

  ZHOU JUNJIE. Research on Users’ health Knowledge Sharing Behavior in OHCs：The Impacts of Users’ Attributes and Their Positions in Social Network Structure. 2020. doi: 10.12201/bmr.202005.00246

  wang xuan, huang tao. Study on characteristics of patients and agent consultation in online healthcare consultation: A case study of dxy.com. 2021. doi: 10.12201/bmr.202109.00033

  xuyihan, FAN Chun. Design and Research of Intelligent Community Active Health Services. 2020. doi: 10.12201/bmr.202008.00007

  chenjie, 侯进. Research on the construction of community elderly hearing health management platform based on blockchain Technology. 2021. doi: 10.12201/bmr.202107.00011

• ID	Submit time	Number	Download
  1	2021-05-11	bmr.202105.00007V1	Download

• Public  Anonymous  To author only Submit Comments